技术支持

如果您在使用过程中有问题请发邮件我们

support@motianhongzhi.com

谢谢！

设备配网

WiFi连接、设备配对、网络设置等问题

查看配网指引

应用使用

App功能、界面操作、账户管理等问题

发送邮件咨询

语音交互

语音识别、对话响应、音色设置等问题

发送邮件咨询

常见问题

如何联系技术支持？

您可以通过邮件 support@motianhongzhi.com 联系我们的技术支持团队。我们会在1-2个工作日内回复您的问题。

发送邮件时需要提供哪些信息？

请在邮件中详细描述您遇到的问题，并提供设备型号、App版本号、操作系统版本等信息，这有助于我们更快地为您解决问题。

技术支持的工作时间是什么？

我们的技术支持团队工作时间为周一至周五 9:00-18:00（北京时间）。我们会尽快回复您的邮件，通常在1-2个工作日内给出解决方案。

联系我们

技术支持邮箱

support@motianhongzhi.com

官方网站

www.motianhongzhi.com

Technical Support

If you have any questions, please leave a message or send me an email

support@motianhongzhi.com

Thank you!

Device Setup

WiFi connection, device pairing, network settings issues

View Setup Guide

App Usage

App features, interface operations, account management issues

Send Email

Voice Interaction

Voice recognition, dialogue response, voice settings issues

Send Email

Frequently Asked Questions

How to contact technical support?

You can contact our technical support team via email at support@motianhongzhi.com. We will respond to your inquiry within 1-2 business days.

What information should I provide when sending an email?

Please describe the issue you encountered in detail and provide device model, app version, operating system version, etc. This information will help us resolve your issue more quickly.

What are the technical support working hours?

Our technical support team works Monday to Friday 9:00-18:00 (Beijing Time). We will reply to your email as soon as possible, usually within 1-2 business days with a solution.

Contact Us

Technical Support Email

support@motianhongzhi.com

Official Website